How often does Slither Gear get new products?
Everyday! ;) We work very hard to design hot new gear and styles for you! Therefore we must be making connections with new artists and listing new products each week! So check us out Everyday for Hot new products and even better deals!
Where do your product ship from?
We try to ship all orders domestic to our customers home country/continent . The different regions our suppliers are located provide quick shipping times, and easy returns. We have manufacturing facilities located in the U.S (for all US orders), Canada, Europe, Asia, and Africa!
**We NEVER sacrifice quality in any of our products. If there is ever a product that we have issues with, we remove that product and the manufacturer immediately!**
**Quick Tip** Plan your orders ahead of time and give your products much time to arrive without any hassle or headache. Save a great amount of money!
If I have a problem how easy is it to talk to someone at Slither Gear? And not a ROBOT!
Here at Slither Gear we do not have many Robots working only a few good women and men apart of our Customer Care Team. You are able to start a conversation or simple shop within our Facebook Messenger at anytime. This is the easiest and quickest way to get the answers you are looking for from us anytime. We are instantly available from 9am-5am every business day. Just click the BLUE messenger bubble in the bottom right corner of our website and begin your convo!
How does Slither Gear protect my payments?
Pay securely with your credit card without worry. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection commercially available).
Your transactions are always secured by Slither Gear
Why did my payment fail?
If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed
Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.
Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
The 3-D security code failed
Please make sure that:
1. Your credit card should be authorized by your credit card issuer to make an online payment by activating 3-D Security Code.
2. Your credit card has activated 3-D security code. If you have not activated 3-D Security Code, please contact your card issuer with this issue.
The 3-D Security Code for Visa is called Verified by Visa (VBV) and for Master Card is called MasterCard Secure Code.
If your order has been closed for security reason, your payment will not be deducted by Slither Gear. However, some banks would hold this payment in this situation. Usually the bank will reserve the payment for up to 7 business days before releasing back to the card holder. If you have any concern about your payment, please be advised to check with your credit card company for details.
What payment methods can I use?
Currently, you can pay using Visa, MasterCard, Discover, American Express, Paypal, Google Checkout and Apple Pay. More payment options will be available on Slither Gear in the future.